Help Center

Sign up and the self-onboarding wizard walks you through four steps: your studio profile, choosing a plan, connecting Stripe for payments, and a final review. Most studios are live and ready to take enrollments in about 15 minutes. If you're not ready to connect Stripe, you can skip that step and finish it later from your settings — everything except card payments works right away.

Classes are created as weekly templates — for example, Beginner Gymnastics on Tuesdays at 4:00pm. ClassPulse then generates the individual class sessions from each template automatically, so you set up a class once and the calendar fills itself in.

Invite staff by email from your admin dashboard and assign each person a role, such as admin or instructor. They receive an invitation link, set their own password, and only see the parts of ClassPulse their role allows.

Parents pay by card through the parent portal, powered by Stripe. Families can turn on autopay so tuition is charged automatically on your studio's monthly billing day, and they manage their saved cards themselves in the portal.

Card payments are processed at Stripe's standard processing rate plus a 0.75% ClassPulse platform fee. There are no monthly minimums or hidden charges beyond that — the fee is taken per transaction, and you can see it itemized in your reports.

Your studio has its own Stripe account, and payouts go directly from Stripe to your bank account. ClassPulse never holds your money — funds flow from the family's card to your Stripe account on Stripe's standard payout schedule.

Your admin dashboard shows payments, a family ledger, and invoices, along with reports you can filter and export to CSV at any time. That makes month-end reconciliation and handing numbers to your accountant straightforward.

Yes. ClassPulse has a CSV import for families, students, and enrollments, with downloadable templates that show exactly what columns are expected. It works with the exports you can pull from Jackrabbit or iClassPro, so you don't have to re-key your roster.

For our founding studios — the first 10 — we do the migration for you, white-glove and free. Send us your exports and we'll load your families, students, and enrollments so you can start on a clean, working account.

The importer covers families, students, and enrollments. Historical payment records and class schedules aren't imported — you'll set up your class templates fresh in ClassPulse (most studios find this takes under an hour) and start a clean billing history from your switch date.

Parents can browse your classes and self-enroll their kids, pay bills, manage saved cards and autopay, and see their child's schedule, attendance, and skill progress. They can also sign your waivers electronically, so paperwork is done before the first class.

Yes. Parents can request an absence directly from the portal, and where your studio allows make-ups, they can book a make-up lesson into an eligible class themselves. You control whether and how make-ups are offered.

Tuition refunds are issued by your studio according to its own refund policy — contact your studio directly and they can process the refund through ClassPulse. ClassPulse provides the tools, but each studio sets its own policy for its families.

ClassPulse is month-to-month with no contracts — cancel anytime from your billing settings. Your access continues through the end of the current billing period, and you can export your data to CSV before you go.

The free plan stays genuinely free up to 50 students. If you grow past 50, ClassPulse prompts you to upgrade to a paid plan — but your existing data is never deleted, and your families are never locked out while you decide.